Privacy Policy

E?ective Date: 8/15/2024

Introduction

Dallas Arthritis is committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you receive services from our practice, including through SMS (text message) communication.

Information We Collect

We may collect and use the following types of information:

  1. Personal Information: This includes your name, address, phone number, email address, date of birth, and any other identifying information.
  2. Health Information: As part of your care, we collect medical history, treatment plans, prescriptions, and other health-related information.
  3. Communication Information: If you opt to receive SMS communications, we may collect your mobile phone number and any information exchanged via SMS.

The information we collect is used to:

  1. Provide Medical Care: We use your personal and health information to deliver medical services and care.
  2. Communicate with You: We may use your information to send appointment reminders, health-related notifications, and other practice-related communications via SMS or other channels.
  3. Billing and Payment: We use your information to process payments for services rendered.
  4. Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal obligations.

SMS Communication

  1. Consent: By providing your mobile phone number and opting in, you consent to receive SMS communications from Dallas Arthritis Center. You may opt out at any time by replying “STOP”.
  2. Types of Messages: SMS communications may include appointment reminders, health-related information, practice updates, and billing reminders.
  3. Privacy and Security: While we strive to protect your information, please note that SMS communications may not be fully secure. We recommend discussing sensitive medical information during in-person visits or through secure methods.

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

  1. With Your Consent: We may share your information with third parties if you provide explicit consent.
  2. For Treatment, Payment, and Healthcare Operations: We may share your information with other healthcare providers, insurance companies, or business associates as necessary for your care, billing, and practice operations.
  3. As Required by Law: We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process.

Your Rights

You have the following rights regarding your personal and health information:

  1. Access: You may request access to your health records.
  2. Correction: You may request corrections to your information if you believe it is inaccurate.
  3. Opt-Out: You may opt out of SMS communications at any time by replying “STOP”.
  4. Complaints: If you believe your privacy rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services.

To make your first appointment, please call 214-941-0198. Please let our receptionist know whether you have any special needs; we will make every effort to accommodate you.

Can’t Keep Your Appointment?

Please notify us at least 24 hours in advance of your scheduled appointment if you know that you will not be able to come. This will allow us to schedule patients with urgent need of a visit. Cancellations with less than 24 hours’ notice may result in a cancellation fee of $50 charged to your account.

Payments

Patients should be prepared to pay their co-payments and deductibles at the time of their visit. We accept cash, Visa, Mastercard and Discover. Personal checks are not accepted.

What To Bring

For your first appointment, please bring:
  • Any medical records concerning your condition
  • A list of your current medications
  • Photo ID
  • Insurance card(s)
  • Co-pay (if applicable)

Please carry an ID (driver’s license) and your insurance card with you to every appointment.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Dallas Arthritis Center

221 W. Colorado Boulevard Methodist Dallas Medical Center Pavilion II, Suite 740

Dallas, TX 75208

214-941-0198

dac@dallasarthritiscenter.com

Changes to This Policy

We may update this Privacy Policy from time to time to re?ect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and/or through direct communication.